Virtual Select Privacy Policy

PocketWatch is owned and operated by Virtual Select LLC (“VirtualSelect,” “we,” “our,” or “us”). This Privacy Policy explains how we collect,use, protect, and disclose information when companies, administrators, andauthorized users use PocketWatch, including our mobile applications, web-basedservices, account setup workflows, SMS communications, and relatedmanufacturing technology services.

PocketWatch is an AI-native manufacturing software platform designed tosupport manufacturing visibility, quality, workflow execution, process control,and related operational use cases. PocketWatch services may includeapplications or modules such as PocketWatch SPC, PocketWatch Traveler, andother current or future PocketWatch products released by Virtual Select.

This Privacy Policy applies to PocketWatch services, mobile applications,websites, account setup workflows, support processes, and relatedcommunications, including SMS messages used for user invitations, accountsetup, and verification codes.

1. Information We Collect

We may collect the following types of information:

Account and User Information

We may collect information such as name, work email address, mobile phonenumber, employer or company name, plant or facility information, user role,account status, and administrator-assigned permissions.

Manufacturing, Quality, andOperational Data

PocketWatch may collect or process manufacturing, quality, workflow, andoperational information entered by users or provided by an authorized companyadministrator. This may include plant, department, line, model, station,characteristic, specification, measurement, shift, sample, work order,traveler, job, part, inspection, process, and related operational data,depending on the PocketWatch application or module being used.

Device and Usage Information

We may collect technical information such as device type, operatingsystem, app version, login activity, access mode, timestamps, and usageactivity necessary to operate, secure, support, and improve PocketWatch.

SMS Information

When PocketWatch uses SMS, we may collect and process mobile phonenumbers, message delivery information, opt-in status, opt-out status, andrelated consent records. SMS is used for user invitations, account setup, andverification codes. PocketWatch does not use SMS for marketing or promotionaltexting.

2. How We Use Information

We use information to:

  • Create and manage PocketWatch     accounts.
  • Invite authorized users to access     their employer’s PocketWatch account.
  • Send verification codes and     account setup messages.
  • Operate PocketWatch applications,     modules, workflows, and related platform features.
  • Support manufacturing quality,     visibility, workflow execution, process control, analytics, and related     operational use cases.
  • Provide customer support.
  • Maintain security,     authentication, access control, and auditability.
  • Improve PocketWatch products and     services.
  • Comply with legal, contractual,     carrier, and regulatory requirements.

3. SMS Communications

PocketWatch SMS messages are limited to account-related communications,including user invitations, account setup, app download or setup links,verification codes, administrator contact information, and required STOP/HELPlanguage.

PocketWatch does not send SMS marketing messages, promotional texts, orsales campaigns. Operational manufacturing alerts in the PocketWatch MVP arehandled inside the application, not by SMS.

Message frequency may vary depending on account setup activity andverification needs. Message and data rates may apply. Users may reply STOP toopt out of SMS messages and HELP for help.

4. Mobile Information and SMS Consent

Virtual Select does not sell, rent, or share mobile phone numbers, SMSopt-in data, or SMS consent information with third parties or affiliates formarketing or promotional purposes.

Mobile information may be shared only with service providers as needed todeliver PocketWatch services, such as SMS delivery, authentication, hosting,security, customer support, or other operational services. These serviceproviders are not permitted to use mobile information for their own marketingor promotional purposes.

5. How We Share Information

We may share information in the following limited circumstances:

With the Customer Organization

PocketWatch is used by companies and their authorized administrators.Information associated with a company account may be visible to authorizedadministrators or users within that company based on role and permissionsettings.

With Service Providers

We may use service providers to support hosting, database services, SMSdelivery, authentication, analytics, security, customer support, and relatedoperations. These service providers may process information only as necessaryto provide services to Virtual Select.

For Legal or Safety Reasons

We may disclose information when required by law, regulation, legalprocess, or government request, or when necessary to protect the rights,safety, or security of Virtual Select, our customers, users, or others.

Business Transfers

If Virtual Select is involved in a merger, acquisition, financing, assetsale, or similar transaction, information may be transferred as part of thattransaction, subject to appropriate confidentiality and data protectionobligations.

6. Data Security

We use reasonable administrative, technical, and organizational measuresto protect information against unauthorized access, loss, misuse, oralteration. No system can be guaranteed to be completely secure, but we work toprotect PocketWatch data using security practices appropriate for the nature ofthe information we process.

7. Data Retention

We retain information for as long as needed to operate PocketWatch,support customer accounts, comply with legal or contractual obligations,resolve disputes, maintain audit records, and enforce agreements. Customerorganizations may request deletion or export of certain data subject tocontractual, legal, technical, and retention requirements.

8. Customer-Controlled Data

PocketWatch is used by employer-sponsored accounts. If you are anemployee, contractor, or authorized user of a company using PocketWatch, youremployer or account administrator may control certain account information andmanufacturing data associated with your use of PocketWatch.

Requests to access, correct, or delete company-controlled data may needto be directed to your employer or PocketWatch account administrator.

9. Your Choices

Users may:

  • Reply STOP to opt out of     PocketWatch SMS messages.
  • Reply HELP for SMS support     information.
  • Contact their PocketWatch     administrator for account-related questions.
  • Contact Virtual Select for     privacy-related questions using the contact information below.

Please note that opting out of SMS may affect your ability to receivetext-based invitations or verification codes. Other account setup orverification methods may be required if available.

10. Children’s Privacy

PocketWatch is intended for business and workplace use. It is notintended for children under 13, and we do not knowingly collect personalinformation from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we makechanges, we will update the effective date above. Continued use of PocketWatchafter changes are posted means the updated Privacy Policy applies.

12. Contact Us

For questions about this Privacy Policy or PocketWatch data practices,contact:

Virtual Select LLC
Website: pocketwatch.ai
Email: support@virtualselect.ai
Mailing Address: 755 W Big Beaver, Suite 2020, Troy, MI 48084

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